Shipping policy

SHIPPING

Shipping rates will vary depending on the size of the item and on your country.  We strive to keep our shipping rates as low as possible, and we offer greatly reduced shipping rates on multiple item orders.  Expedited shipping is available and can be added/ calculated upon checkout. Please note, expedited shipping expedites only the shipping service, not our order turnaround.

 

SHIPPING WORLDWIDE

International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to Vivid Management nor are they set by Vivid Management rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.

We do not refund for lost packages. Please consider adding insurance to your package.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier.

Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.

We do not mark packages as a gift.

To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines. We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing what we love.  Thanks in advance for your understanding.